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What are business processes?

"A business process is a collection of related, structured activities or tasks that produce a specific service or product (serve a particular goal) for a particular customer or customers. It may often be visualized as a flowchart of a sequence of activities with interleaving decision points or as a Process Matrix of a sequence of activities with relevance rules based on data in the process".[1]

Many definitions of business processes similar to the above exist. Whatever definition is used, business processes are part of a larger hierarchical perspective which relates policies, business processes, work instructions and quality records, as explained in detail in the section about business processes in the quality documentation hierarchy.

Why are business processes important?

From the outline in business processes in total quality management, the importance of the business processes as used by comes down to the ability of the product (both services and end-product) of to meet at least legislation, policy and customer requirements.[11]

From a more operational perspective, the business processes used for the project need, amongst others:

  • to ensure compliance to the various governance rules and regulations (compliance);
  • to simplify the interaction between the various actors by adhering to the ‘only once’ principle and maximally integrating with the existing workflows of the various actors (efficiency);
  • to create transparency and awareness for the stakeholders about the various processes in relation to health registers and the status of the ongoing processes (opengov);
  • to support the continuity of the register management (e.g. in case of staffing changes);
  • to enhance interoperability throughout the entire process

The main business processes of

A fundamental distinction is made between the start-up of a new project (A-track projects), and the re-use of data (B-track projects). The start-up of a new project means either that a yet existing data collection (but without previous collaboration with will be migrated towards, or that a not yet existing data collection will be started up within The re-use of data means that data which is already present in the datawarehouse will be re-used and combined for an additional project then initially was intended.

Also, separate tracks exist depending on which type of organisation requests a project. A project can be requested by either a governmental organization (RIZIV/INAMI, FOD/SPF, WIV/ISP, etc.) or a non-governmental organization (e.g. universities, companies, etc.).

Please feel free to click further on the below blue tracks to explore in full detail the business processes and their underlying tasks as used by the platform.

End-to-end data collection projects

Re-use of existing data

General overview of a business process of

A milestone as used in the below schedule is defined as a task which plays a significant role in the total process of to launch a project in a successful and qualitative manner. The assignment of a milestone to a stakeholder implies the final responsibility of that stakeholder for that milestone. However, this leaves open the possibility that the input and/or approval from another stakeholder could be essential to complete the milestone, and that other stakeholders could be impacted by accomplishing that milestone.

Figure 1.3 Milestones of Track A1 projects.JPG

Detailed overview of a standard business process of

For a detailed overview of a standard business process of click here.


For a complete list of definitions and abbreviations used to describe the business processes of click here.